Why is my transfer function currently restricted until I verify my identity?
Error Message (if available):
Root Cause (if applicable):
- Identify verification for KYC/AML has not been successfully completed.
- Name and Birthdate on the submitted ID document does not match the name and birthdate on the account
If you are a new member or have not signed in to your VBit Mining Wallet since February 4th, 2021, you may see this message when attempting to transfer funds from your account:
"Transfer functions to other members or external wallets is currently restricted until your identity can be verified."
Starting Thursday, February 4th, 2021, every VBit Mining account holder must verify their identity to comply with KYC/AML (Know Your Customer/Anti-Money Laundering) before each account holder may transfer funds from their VBit Mining accounts.
KYC/AML identity verification is currently managed by VBit Technologies' Global Profile Manager (https://profile.vbittech.com). More information regarding identity verification for KYC/AML can be found through VBit Mining's FAQ: https://www.vbitmining.com/kyc-faq.
Once your identity is verified by the Global Profile Manager, your verified status is instantly shared with VBit Mining Wallet services, VBit Technologies' sites, VBit Mining's site, and VBit affiliate's site.
Complete the identity verification process using valid and unexpired ID documentation with your name and birth date that matches your profile.
NOTE: If there is a typo or difference between how the name is spelled on the document and how it is entered into the account, this may cause a mismatch. Please open a new support ticket to request assistance to correct the name on the account so it matches your ID.
References (if applicable):