Why am I receiving notices that my mining equipment will be turned off due to the heat wave?
Dear VBit Miner,
Record breaking heat wave is causing our data centers to overheat above operating thresholds.
As an emergency measure to protect your mining equipment between June 30 and July 2nd, we are required to turn off all miners for 12 hours during the day while allowing mining operations during the other half in the evenings. This will result in your normal mining credits to be half during these days.
We apologize in advance for this inconvenience and hope you understand this emergency action is to protect the life and longevity of your miners.
Thank you in advance,
VBit Mining Team
To ensure the health of your mining machines, engineers at our hosting center occasionally perform maintenance. Due to the heat wave, it would be unsafe to run them during all times of the day, which is why we are taking preventative measures to protect your mining equipment.
Note that per the contract, VBit guarantees 95% annual uptime and that this falls within the range of normal maintenance.
Section 1 of user contract
1.1.Facility. Service Provider will provide server hosting facility, electrical power,and Internet access to Customer at Service Provider’s and partner facilities (the “Facility”) for the purposes of installing, maintaining, and operating Customer’s leased or owned servers and ASIC chips (the “Equipment”), which may be updated from time to time to add or delete Equipment with written notification to the Customer.
1.2. Uptime and Repairs. Service Provider guarantees at least 95% annual uptime based on the calendar year. If annual uptime falls below 95%, Service Provider will credit Customer hosting service credits based on the amount of downtime in excess of allowed downtime. All maintenance and repair services are included. If Service Provider is unable to repair the Equipment, Service Provider will provide a one (1) time replacement that is equivalent to the Equipment for each unit of the Equipment over the entire term that the equipment or its replacement is hosted with Service Provider.